Return Policy

• Return Eligibility: Returns are accepted only if initiated within 4 days from the date of delivery, subject to the conditions below.
• Return Charges: A return processing fee of ₹50 will be deducted from the refund amount for each return.
• Product Condition: Returns will be accepted only if the product is unused and all original tags and labels are intact.
• Quality Based Returns: All products are thoroughly inspected for cuts and tears before dispatch. Returns based on damage claims such as cuts or tears will not be accepted.
• Refund Process: Refunds (excluding the return charge) will be initiated immediately once the return is approved.
• Note: Refund does not include platform fees and delivery fees.

Shipping Policy

• Delivery Timelines:
  • We currently offer 120-minute express delivery in select areas of Hyderabad.
  • Delivery hours: 9 AM to 9 PM, 7 days a week.
  • Orders placed after service hours will be delivered the next day.
• Delivery Attempts & Reattempts:
  • Our delivery partner will attempt to deliver once at your selected address.
  • If unreachable or address is incorrect, the order may be cancelled, and a re-delivery fee may apply.
• Delayed Deliveries:
  • In rare cases (e.g. extreme weather, high demand, traffic), delivery may take longer.
  • We will notify you promptly in such cases.

Refund Policy

• Refunds are only issued for returned products.
• Return must be approved and successfully picked up.
• Eligible return reasons: Wrong, damaged, or defective items only.
• Return window: Within 4 days of delivery. Raise a request via app, email, or WhatsApp support.
• Refund method: Processed to original payment method within 1–2 business days.
• Non-refundable cases: Size/fit issues, change of mind, or late return requests.
• Cancellations: Only possible before dispatch. No refunds after shipment.